ABU DHABI : Etihad Airways has received the Skytrax Certified 5-Star Airline Rating – the most coveted quality standard in the airline industry, further strengthening its position as a leader in innovative guest experience, service and hospitality.
The rating follows an exhaustive three month audit of the airline’s global product and service offering by the London-based research consultancy. The announcement was made at a special event held today at Etihad Airways’ Innovation Academy in Abu Dhabi.
The Skytrax Certified 5-Star Airline Rating is used to certify airline product and service, and is awarded to airlines achieving the highest overall quality performance, recognizing excellence in product and front-line staff service across the customer journey. Airlines are assessed on criteria across all cabins including seating, safety procedures, inflight entertainment, cabin cleanliness, comfort amenities, catering, duty free sales, and reading materials.
Peter Baumgartner, Etihad Airways’ Chief Executive Officer, said: “This rating marks the culmination of over a decade of hard work and continuous innovation – a milestone on the Etihad Airways journey. We are a company which challenges the norms of air travel by drawing inspiration from the finest hospitality establishments around the world. Today we are recognized as the airline which is reimagining flying, and doing it with style and flair.
“This could not have been achieved without the passion and commitment of our people – from frontline staff at airports, cabin crew in flight, to those who work behind the scenes in Abu Dhabi and around the world – all tirelessly delivering the very best products and service in the industry.”
In the comprehensive audit, high praise was reserved for the airline’s staff, noting their pride in their company and product. The researchers also noted the level of detail in the Etihad Airways service which few are able to achieve – combining discipline with spontaneity and a genuine interest in customer welfare.
Edward Plaisted, Chief Executive Officer of Skytrax, said: “Etihad Airways continues to be a leading player in commercial aviation. Achieving a 5-Star rating is testament to this airline’s dedication to innovation, high-quality service and comfort. Of particular note is Etihad’s attention to detail and a meticulous approach to design, which has brought us – amongst other unique products – the airline’s revolutionary Airbus A380 and Boeing 787 cabins, which are clearly best in class.”