Etihad Airways launches WhatsApp communication service

18th Jul, 2018 | Tourism Mail Crew

KATHMANDU, July 18: Etihad Airways has launched a new service called "WhatsApp Business Solution", which allows its customers to communicate with the airline instantly using the WhatsApp messaging service.

Etihad issued a statement on Tuesday in which it detailed about the new service which will allow premium guests to chat with the airline's agents about their flights in an immediate and efficient way while at Abu Dhabi International Airport. “In addition to communicating with customer service agents, the WhatsApp Business Solution will be expanded in the future to enable guests to receive important messages like flight reminders by opting into WhatsApp communications on the Etihad Airways booking confirmation page,” said the statement.